Julie Ann Campbell

Education

Master of Science in Human Centered Design & Engineering, 2014

  • University of Washington
  • Recipient of the Graduate Award of Academic Excellence

Certificate in Technical Writing and Editing, 2011

  • University of Washington

Bachelor of Arts in History, 2009

  • University of Washington
  • Minor in Japan Studies

Experience

University of Washington: Web Information Specialist, May 2016 to Present

  • Responsible for content development and UX for the Department of Mechanical Engineering, the Department of Industrial & Systems Engineering, and the College of Engineering websites.
  • Orchestrated, from initial stakeholder and user research through post-launch maintenance, the redevelopment of department websites.

Microsoft (contract): User Researcher, January 2015 to October 2015

  • Conducted design research for the Xbox One during the 2015 dashboard revamp.
  • Performed planning, execution, and analysis of qualitative and quantitative user research including usability testing, card sorting, and surveys.
  • Provided research-based design recommendations to guide the development of the Xbox.

University of Washington: Researcher, September 2013 to September 2014

  • Conducted participant observation and interviews with fan fiction authors to discover how informal learning takes place within fan communities.
  • Developed new theory, termed “distributed mentoring,” to describe network-based mentoring.
  • Performed thematic analysis of large data sets, followed by statistical analysis to prove theory.
  • Published two papers on theory at ACM’s Computer Supported Cooperative Work conference.

Adobe: Innovation Analyst Intern, Summer 2013

  • Evaluated salesperson enablement training system.
  • Performed qualitative user research and competitive analysis of training tools.
  • Provided recommendations to improve training experience and better support sales performance.

Google: Technical Writing Intern, Summer 2011

  • Documented developer tools for the Google Developer Handbook.
  • Organized and led the maintenance cycle for hundreds of Handbook entries.

Skills

Research Methods

  • Usability testing
  • Ethnographic research
  • Card sorting
  • Heuristic evaluation
  • Competitive analysis
  • Survey design & analysis

Prototyping Techniques

  • Sketching
  • Paper Prototyping
  • Wireframing
  • Functional Prototyping

Development Tools

  • HTML
  • CSS
  • JavaScript
  • jQuery
  • Drupal

Software

  • Illustrator
  • Photoshop
  • InDesign
  • SPSS
  • Morae

Publications

Evans, S., Davis, K., Evans, A., Campbell, J., Randall, D., Yin, K., Aragon, C. (2017). More Than Peer Production: Fanfiction Communities as Sites of Distributed Mentoring. In Proceedings of the ACM Conference on Computer Supported Cooperative Work 2017.

Campbell, J. A., Aragon, C., Davis, K., Evans, S., Evans, A., & Randall, D. P. (2016). Thousands of Positive Reviews: Distributed Mentoring in Online Fan Communities. In Proceedings of the ACM Conference on Computer Supported Cooperative Work 2016.